Cheer.Health Refund Policy
At Cheer.Health, we take customer satisfaction seriously and want to ensure that our customers are happy with their purchases. However, due to the nature of our products, we have a specific refund policy in place.
Refunds for Subscriptions
If you are not satisfied with your subscription, you can cancel your subscription at any time and receive a refund for any remaining unshipped boxes. To cancel your subscription and request a refund, please contact our customer service team at [email protected].
Refunds for Individual Products
Due to the personal nature of our products, we do not offer refunds or exchanges for individual products that have been opened or used. If you receive a damaged or defective product, please contact our customer service team at [insert contact information] within 14 days of receiving the product to request a refund or replacement.
Refunds for Shipping Errors
If we make a mistake and ship the wrong product or quantity, please contact our customer service team at [insert contact information] within 14 days of receiving the product and we will send you the correct product at no additional cost and arrange for the return of the incorrect product.
Please allow up to 14 business days for the refund to be processed and for the funds to appear in your account. Refunds will be issued to the original method of payment.
If you have any questions or concerns about our refund policy, please contact our customer service team at [email protected].This refund policy is effective as of January 1st, 2023.